After-sales Service Commitment
After-sales service commitment
      Tsinglink has professional technical support team and perfect after-sales service system. Adhering to the principle of “Creating value for customers with high-quality service”, company provides customers with “professional, efficient, thoughtful” service.
      When customers have a problem, we offer various services until the problem was completely solved. Meanwhile, the customer service center will also record the problem for further improving the service quality and extending the service range.

1.Training service
      Provide daily use instructing and training for users who have purchased our products.

2.Technical consulting service
      If you have a problem to consult, please dial the phone number of our customer service department. You can consult our products, technical solutions and other contents, our goal is to help you make the best solutions.

3.Free remote technical support service
      - Free version update
      - Change relevant defective material
      - Give advice for solving the system error
      - Email support
      - Provide technical support service via phone call, remote network support, remote online analysis and debugging

4. Maintenance process
      If our product that you used has a problem, please contact our technical support engineer or customer service department via phone call, email or remote network support, our professional service staff will make clear of the product information and fault, help you to judge and give the corresponding solutions.
      If the product is confirmed as a hardware fault, please send the product to our company according to the detailed address that provided by our service staff (the mailing charge shall be borne by the sending party), we will judge the maintenance is free or needs to be paid according to the information on the warranty card and the fault diagnosis. If the maintenance fee needs to be paid, our maintenance engineer will inform you after confirmed the fee standard, and process the further maintenance after received your agreement.

      We has a complete user archives including maintenance time, fault phenomenon, solutions, name and quantity of the changed parts, version update record, capacity expansion record, etc.  We will also process the quality tracking and the maintenance record will be stored in the user archives for long-term retention.